What is the reasoning behind avoiding ALL CAPS in emails?

The primary reasoning for avoiding all capital letters in emails is that it conveys a tone of shouting or aggression, which can be perceived negatively by the recipient. When text is presented entirely in uppercase, it creates an impression of heightened emotion or urgency, which might not align with the intended message of professionalism or courtesy. This perception can lead to misunderstandings, as recipients may feel confronted or overwhelmed rather than engaged in a constructive conversation.

Moreover, in the context of digital communication, proper formatting and capitalization play an important role in readability and tone. While some might assume that all caps are a way to emphasize points, it is often better to use alternative methods, such as italics or bold text, to highlight important information without coming across as overly aggressive. Thus, focusing on clear, respectful communication is essential for successful engagement in email correspondence.